{"id":4845,"date":"2023-02-15T09:28:37","date_gmt":"2023-02-15T09:28:37","guid":{"rendered":"https:\/\/www.aussizzgroup.com\/uae\/?post_type=current_opening&p=4845"},"modified":"2023-02-15T09:29:39","modified_gmt":"2023-02-15T09:29:39","slug":"front-office-coordinator","status":"publish","type":"current_opening","link":"https:\/\/www.aussizzgroup.com\/uae\/blog\/current_opening\/front-office-coordinator","title":{"rendered":"Front Office Coordinator"},"content":{"rendered":"\n

Position Objective:  <\/strong><\/p>\n\n\n\n

The front desk coordinator is the first line of contact for all clients whether virtually or in person. In terms of external stakeholders, the position is responsible for imparting correct information to an initial request regarding a product or a service and connecting the concerned party to the right department. Within the organization, the incumbent is responsible for smooth appointment processes and overlooking the general upkeep of the office. <\/p>\n\n\n\n

Roles\/Responsibilities: <\/strong><\/p>\n\n\n\n

\u2022 Greet everyone who enters the office ensuring a positive interaction that reflects well on the organisation <\/p>\n\n\n\n

\u2022 Register walk-in clients into the organisation\u2019s CRM system and assist them with the process if required to ensure accuracy of<\/p>\n\n\n\n

the data entered <\/p>\n\n\n\n

\u2022 Direct clients to the appropriate consultant or department in the organisation <\/p>\n\n\n\n

\u2022 Attend incoming calls, provide basic information about Aussizz products and services and ensure accurate internal call transfer<\/p>\n\n\n\n

when required <\/p>\n\n\n\n

\u2022 Be mindful of security, essentially acting as \u201ceyes and ears\u201d of the facility in terms of reporting any suspicious behaviour and keeping<\/p>\n\n\n\n

tabs on customers\u2019\/employees\u2019 enter and exit activities <\/p>\n\n\n\n

\u2022 General clerical duties such as sorting mails, signing for packages, filing important documents, updating calendars, scheduling meetings <\/p>\n\n\n\n

\u2022 Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) <\/p>\n\n\n\n

\u2022 Order front office supplies and keep inventory of stock <\/p>\n\n\n\n

\u2022 Participate in relevant training and development activities as an effective team member <\/p>\n\n\n\n

Key Behavioural Competencies: <\/strong><\/p>\n\n\n\n

\u2022 Approachable, energetic and friendly disposition  <\/p>\n\n\n\n

\u2022 Phone manner call waiting <\/p>\n\n\n\n

\u2022 Accurate basic knowledge of products, services, departments, address etc <\/p>\n\n\n\n

\u2022 Keep up to date with existing and new employees <\/p>\n\n\n\n

\u2022 Maintaining Call Quality and Compliance at 100% at all times  <\/p>\n\n\n\n

\u2022 High calibre work ethic and customer service to be upheld at all times while performing the above tasks <\/p>\n\n\n\n

Skills & Experience  <\/strong><\/p>\n\n\n\n

Qualifications: <\/strong><\/p>\n\n\n\n

\u2022 Graduate in any discipline (essential) <\/p>\n\n\n\n

Experience:  <\/strong><\/p>\n\n\n\n

\u2022 A minimum of 2 years\u2019 experience working in a client centric, fast-paced environment <\/p>\n\n\n\n

Skills:  <\/strong><\/p>\n\n\n\n

\u2022 Intermediate to advanced Microsoft office (Word, Excel, PowerPoint and Outlook) and Adobe skills <\/p>\n\n\n\n

\u2022 Highly organized with strong attention to detail <\/p>\n\n\n\n

\u2022 Strong customer service skills <\/p>\n\n\n\n

\u2022 Excellent counselling skills including the ability to build rapport and make the client feel heard .<\/p>\n\n\n\n

(The Position Description is intended to be a general representation of the responsibilities and requirements of the role. However, the description is not all inclusive and responsibilities are subject to change and evolve over time.) <\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Position Objective:   The front desk coordinator is the first line of contact for all clients whether virtually or in person. In terms of external stakeholders, the position is responsible for imparting correct information to an initial request regarding a product or a service and connecting the concerned party to the right department. 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