Education Consultant

Position Objective:

If you are interested in this opportunity, chances are you have either been an international student yourself or know one. You understand the challenges of leaving your country, family and friends behind to pursue a career in a completely different land. Finances, living arrangements and a culture shock are just a few struggles of international students. With Aussizz Group around, Education is not going to be one of them!

Roles/Responsibilities:

• An Education Consultant is the first point of contact for our clients. As a highly valued position, vital to our ongoing success we are seeking industry experts who can deal with our clients with confidence and empathy.
• Counsel international students effectively to facilitate admission into Australian Universities, RTO’s, and Colleges, keeping in mind their GTE requirements
• Counselling onshore and offshore international students on taking up a new course or course change
• Maintain after sale service engagement to increase retention of students
• Create and maintain accurate client information in the company’s CRM system
• Use strong research skills to keep up to date with industry information relating to student visas, new courses and university updates, international education industry regulations etc.
• Create content and participate in marketing activities via social media to engage and build a prospective client base
• Act professionally always by practicing responsible business ethics as per the Agent Code of Ethics
• Take part in product training and assessment activities as directed
• Build up a referral network
• Continuously update your knowledge base through self-learning by employing research skills, logical reasoning, and critical thinking skills.
• Coordinating with other consultant, team leaders, operations Managers to execute the processes and sales pipelines seamlessly
• Manage the compliance requirements as per the applicable CRM system

Key Behavioural Competencies:

• An energetic and creative personality, with a ‘can-do’ attitude
• Ability to achieve organisational goals and meet targets in a timely manner
• Strong sales and customer service techniques
• Experience working in a professional service environment
• High calibre work ethic and customer service to be upheld at all times while performing the above tasks

Qualifications:

• Gradate in any discipline (essential)

Skills and experience:

• 1-3 years’ experience working in a similar role within the education industry (preferable)
• Extensive product knowledge of the international education sector – in Australia and/or offshore (required)
• QEAC certification (desirable)
• Adequate knowledge of the ESOS Act and National Code of Conduct
• Intermediate to advanced Microsoft office (Word, Excel, PowerPoint and Outlook) and Adobe skills

(The Position Description is intended to be a general representation of the responsibilities and requirements of the role. However, the description is not all inclusive and responsibilities are subject to change and evolve over time.)